We are committed to providing a high quality legal service to all our clients. If you think something has gone wrong, you should tell us about it. This will help us to improve our standards.
We find it often helps to make the issues clearer to both of us if you make your complaint in writing or by email but you may make a complaint by telephone.
We will not charge you for handling your complaint.
Please note that if we have issued a bill for work done on the matter and some or all of the bill is unpaid, we may still be entitled to charge interest on the amount outstanding.
We will aim to deal with formal complaints in the following way and according to the following timescales.
Bircham Dyson Bell LLP